Assistant Operations Manager

ASSISTANT OPERATIONS MANAGER As a respected leader with a spirited personality, are you one to lead the team through example? Inspire the team with your passion and dedication in providing only the most wonderfully memorable experiences to everyone from our guests to our team? Do you love to create unforgettable experiences for our guests through leading a team of passionate team members to inspire fun and unique memories for our guests to talk about for years to come? If so, you may be the one whom we are looking for-our Assistant Operations Manager! Heres what the job would look like: In this unique role as the Assistant Operations Manager, you will have the special opportunity to supervise the daily operations of the Housekeeping and Front Desk department, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
This role will oversee the daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas, laundry operations, and the operations of the Front Desk.
Recommends and implements procedural changes, monitors inventories and expenses.
Here are your responsibilities: Maintain regular attendance in compliance with property standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
Comply at all times with property standards and regulations to encourage safe and efficient hotel operations.
Conduct daily morning meeting with staff.
Operate efficiently and professionally in communicating with hotel team members.
Ensure the proper use of radio etiquette within the team.
Run all front office operations including daily tasks and duties of the Front Desk and Night Audit.
Ensure guest privacy and security by correctly following property procedures.
Participate in required M.
O.
D.
coverage as scheduled.
Train and encourage staff to provide outstanding guest service and upsell at all times.
Resolve guest complaints in a prompt and courteous manner.
Oversee accurate and proper cash handling procedures to ensure policy adherence and the submission of complete and accurate necessary cash handling documentation.
Monitor and maintain the cleanliness of the hotel at all times and encouraging all staff to contribute towards their cleanliness and sanitary conditions.
Inspect rooms daily.
Ensure public areas, guest hallways, guest rooms and the back of the house areas are cleaned to property standards.
Handle overall supervision for arriving VIP and groups.
Monitor work orders and submit to Engineering department according to procedures.
Follow up on Maintenance Requests to ensure completion.
Maintain and monitor "Lost and Found" procedures and policies according to standards.
Conduct monthly departmental meetings with housekeeping and front desk staff.
Prepare and conduct all housekeeping & front desk interviews and hiring procedures.
Ensure compliance to property standards by training all Housekeeping team members, Front Desk Agents, Welcome Ambassadors and Night Audit.
Prepare employees schedule according to the business forecast, payroll budgeted guidelines and productivity requirements.
Submit the schedule to the General Manager/Operations Manager weekly.
Review housekeeping & front desk staff's worked hours for payroll compilation and submit to Human Resources on a timely basis.
Conduct all 90 day and annual team member performance appraisals according to Companys standard operating procedures.
Train and review all safety rules and procedures with all housekeeping & front desk team members.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other team members.
Motivate, coach, counsel and discipline all housekeeping and front desk team members.
Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
Focus the team on its role in contributing to guest comment card scores.
Maintain standards regarding Purchase Orders, coding of invoices and checkbook accounting according to S.
O.
P.
's.
Maintain required pars of all housekeeping, laundry and front desk supplies by ordering all needed supplies and amenities on a month/quarterly basis.
Conduct monthly and quarterly housekeeping and front desk inventories on a timely basis.
Attend monthly all-employee team meetings, and any other functions required by management.
Attend weekly staff meetings and provide training on a rotational basis.
Establish and maintain a key control system for the department.
Conduct weekly walk through with General Manager/Operations Manager and Property Engineer.
Respond to emergency situations using information contained in the SDS Binder, making sure that the sheets are current and easily available.
Promote and practice compliance with fire, health, safety and hygiene standards and regulations.
Ensure implementation of all property policies and house rules.
You may be assigned these: Properly store, secure and issue supplies as needed to meet business demands.
Complete all reports in a timely and efficient manner as required by management.
Establish, with General Manager's approval, any additional standards as needed for the Housekeeping and Front Desk departments.
Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Monitor all V.
I.
P.
's, special guests and requests.
Special projects and other responsibilities as assigned.
Participate in hotel committees, MOD program and task force assignments.
Our expectations from you: Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.
Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to the General Manager/Operations Manager.
Read and abide by all the regulations and rules of conduct stated in the associate handbook.
Interested? Please apply directly online at https://www.
springboardhospitality.
com > Careers EEO/M/F/D/V/Drug Free Employer Qualifications This is what the job requires: Education & Experience At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4 year college degree at least 1 year of related experience.
Supervisory experience required.
Must have a valid driver's license for the applicable state.
Hawaii State Managers Liquor Commission Card required.
Skills & Abilities May require long hours depending on occupancy Medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Strong MICROS POS system experience and knowledge as well as strong MS Office Programs.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc.
from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective in listening to, understanding and clarifying the issue raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Second language may be required.
No.
of employees supervised: Up to forty_____ Employees Travel required: None Required Hours Required: Forty to Fifty Hours over a five-day period; scheduled days and times may vary based on need Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Lifting- up to 25 lbs.
issuing supplies, inventory, receiving supplies, organizing 25% of shift Pushing- limited Pulling- limited Carrying up to 25 lbs.
issuing supplies, inventory, receiving supplies, organizing 15% of shift - Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
Bending- 30% of shift touring property, checking rooms, etc.
Kneeling- 20% of shift checking rooms - Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Continuous movement throughout the hotel- 70% of shift - Continuous Standing Describe the reasons to include time period and frequency.
30% of shift - Climbing Stairs: Up to approx.
100 steps 20% of 8 hour shift (time period) Ladders: Up to approx.
very limited Climbing Required.
- Driving Describe type of vehicle, distances, % of time involved and frequency.
X No Driving Required.
- Work Environment Inside: 95 % of 8 hour shift (time period) Outside: 5 % of 8 hour shift (time period) Describe any abnormal temperature exposures: not applicable - Hearing Critical X Moderate Minimal Explain: One-on-one communication with guests and associates - Vision X Critical Moderate Minimal Explain: Constant walkthrough check for attention to detail, analyze reports - Speech Critical X Moderate Minimal Explain: One-on-one communication with guests and associates - Literacy X Critical Moderate Minimal Explain: Analyze report data, prepare reports, initiate correspondence - Chemicals/Agents Describe any chemicals/agents to include what they are, warnings and frequency of use.
Cleaning chemical agents, Liquid Paper Correction Fluid, Typewriter Ribbons Chemicals/Agents Used.
- please refer to Housekeeping SDS Manual - Protective Clothing Type: Approx.
% of (time period) X None Required.
- Equipment Operation List type of equipment and frequency of use.
Telephone, calculator, copy machine, computer, computer printer, vacuum, wet vac, industrial iron, washer/dryer, floor buffer None Required.
- Other Considerations None.