Desktop Support Engineer

*Job Purpose* We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues.
You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues.
To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.
*Essential Functions* * Provide remote and on-site support for one or more locations as needed * Responding to end user support requests and escalations from the Helpdesk via tickets * Software/Hardware installations, upgrades, and troubleshooting * Workstation deployments * Workstation image management * Patch management * Providing basic guidance in computer operation and management * Special projects as required.
*Education* * Bachelor's degree in computer science or information technology preferred.
*Experience* * 2 to 3 years of IT experience *Certifications, Accreditations, Licenses* * Microsoft 365 Certified: Modern Desktop Administrator Associate preferred * A+ Certification preferred *Special Knowledge, Skills, and Abilities* * Knowledge of computer hardware systems, chipsets, memory modules, and peripherals * Knowledge of popular operating systems, software applications, and remote connection systems * Experience with Dell and HP computer hardware * Knowledge of Windows 10 and 11 operating systems and domain environments * Experience with mobile devices (IOS, Android, Windows) * Ability to solve complex hardware and software issues * Ability to travel and work after hours support/On-Call when necessary * Excellent interpersonal skills * Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood * Ability to lift 50 pounds * HDL is required Salary Range: $60,000 to $84,000 *Supervisory Responsibility* No Supervisory Responsibility _We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name.
We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.
com email addresses.
We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.
_ Job Type: Full-time Pay: From $60,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Ability to Relocate: * Oahu, HI: Relocate before starting work (Required) Work Location: In person