Manager, Manager on Duty - SOCC

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.
Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world! Position Summary Reports to the Senior Manager on Duty – SOCC Key Responsibilities Directs the daily execution of the flight schedule while working with appropriate departments to ensure the optimum balance of on-time reliability, aircraft utilization, customer loyalty, and profitability Prevent, manage, and recover from irregular operations by developing strategies for minimizing negative impacts Solves irregular operations with complex analytical thinking and quick decision making, often under abbreviated time constraints Uses safety and reliability as prime directives and seeks to avoid undue financial burdens on the business Initiate necessary changes to daily aircraft routing, crewing, and schedules to enhance operational safety and reliability by working with and through functions within SOCC (Maintenance Control, Dispatch, Crew Scheduling, Customer Service) and affected station personnel Ensure daily flight operations comply with the Federal Air Regulations, Federal and local government and airports, and the Company's regulations and policies Facilitate the daily operational review with executives and operational managers to meet or exceed corporate on-time performance, safety, customer satisfaction goals, and seeking overall process improvement Monitor flight reliability to meet DOT reporting requirements and proactively manage flight schedule to mitigate risks for poor performance Manage the preparation of daily company reports relating to SOCC measures Provide operation center floor leadership and a point of unification for the departments represented within the SOCC Individual professional development and other related duties as assigned.
Minimum Requirements High school diploma or equivalent Must have FAA Aircraft Dispatcher license (or receive license within 2 years of position acceptance).
5 years of airline operational experience and demonstrated 2 years of consistent leadership experience Knowledge of FARs Strong computer skills and ability to learn and use new systems Ability to handle multiple tasks simultaneously Ability to work under pressure with all levels of employees Ability to motivate and mentor employees Ability to consistently lead and coach teams for successful problem resolution Ability to make decisions quickly with emphasis on operational reliability and customer service Ability to plan and execute flight schedules based on loads, station capabilities, regulatory and contractual limitations Ability to organize the efforts of multiple departments towards a singular outcome or goal Strong collaboration skills and demonstrated ability to work across organizational functions to achieve shared outcomes Must be a self starter and organized with excellent follow-up skills Must have excellent interpersonal skills to interact with other departments, government agencies, and external business units Good written and verbal communication skills Must be able to work flexible hours Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.
Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
*** In addition to routine employment eligibility verification, U.
S.
-based airlines must gather information to validate country of citizenship and country of birth.
Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
Preferred Qualifications Bachelors Degree 10 years of airline operational experience Demonstrated 5 years of consistent leadership experience Aircraft Dispatcher experience Flight Control application knowledge and experience Experience conducting performance analysis About Hawaiian Airlines Now in its 94th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline.
Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.
S.
gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.
The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No.
1 U.
S.
airline for the past two years.
Hawaiian has also led all U.
S.
carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.
S.
Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats.
HawaiianMiles members also enjoy flexibility with miles that never expire.
As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc.
is a subsidiary of Hawaiian Holdings, Inc.
(NASDAQ: HA).
Additional information is available at HawaiianAirlines.
com.
Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines).
For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)