Director, Technical Operations Vendor Performance Management

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.
Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world! Position Summary We are looking for a talented, driven individual to lead the Technical Operations Vendor Performance Management (VPM) team at Hawaiian Airlines.
The VPM team is responsible for maintaining Technical Operations vendor relationships and proactively resolving issues involving Technical Operations contracts, maintenance reserves, and warranties with both vendors and lessors.
The VPM Director is also responsible for the Company’s Technical Operations power-by-the-hour (PBH) budget and monthly variances.
Key Responsibilities Lead critical initiatives related to the Company's strategic vendor relationships and contracts for Technical Operations, including Maintenance & Engineering, Flight Operations, and Supply Chain Management groups, and brief senior management as required Develop and maintain strong relationships with key vendor representatives and vendor leadership, including maintenance service providers, flight operations vendors, lessors and other airlines Accountable for development, review, negotiation and execution of Technical Operations contracting projects, including power-by-the-hour contracts, Technical Services contracts, Flight Ops contracts, etc.
, and seeking maintenance reserve reimbursements after maintenance events Proactively identify and negotiate cost savings across Technical Operations vendor relationships and contracts Provide leadership to Portfolio Manager, Associate Portfolio Manager, and Specialists by assigning projects, delegating tasks, mentoring, and evaluating their performance Accountable for tracking vendor’s contract performance across Technical Operations functions, including Maintenance and Engineering, Flight Operations, and Supply Chain Management; review with each vendor on a regular basis Proactively identify and clear roadblocks for the team to effectively complete highest-impact projects in a timely manner Maintain cross-department relationships with key stakeholders and subject matter experts at Hawaiian Airlines to ensure supplier partnerships are effectively integrated and meeting performance expectations Collaborate with Sourcing & Procurement throughout RFP, vendor selection and subsequent contracting process - delegating as necessary Responsible for creation of Technical Operations power-by-the-hour budget and explanation of variances Develop and implement tools and processes to make the team and vendors more efficient (and effective); create and maintain dashboard to track vendor performance and capture remedies Work in coordinated effort with senior management to achieve Department goals Contribute to organization-wide fleet planning projects by providing the Technical Operations perspective to aircraft transactions and other fleet specific projects Contribute to the definition, evaluation, and implementation of the overall Technical Operations strategy for each fleet by ensuring the “whole aircraft is covered” for spare parts and maintenance support, including aircraft engines Other duties as required Minimum Requirements Bachelor’s degree from an accredited institution or an equivalent combination of education and related working experience 7 years of professional experience, including at least 1 year in managing strategic relationships Management experience leading individual employees and multiple, diverse teams with a track record of developing people and creating high performance teams Ability to handle multiple tasks with a high degree of attention to detail.
**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.
Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
*** In addition to routine employment eligibility verification, U.
S.
-based airlines must gather information to validate country of citizenship and country of birth.
Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
Preferred Qualifications Master’s degree from an accredited institution Strong, demonstrated analytical and problem-solving skills involving both business problems and people interactions Superb technical skills – in depth knowledge of MS office suite, specifically Excel Excellent verbal and written communication skills Demonstrates initiative and willingness to take on leadership responsibilities Interpersonal attributes to create and maintain collaborative team environment Strong proficiency in financial analysis, statistical analysis, cost control, discounted cash flow analysis, forecasting techniques and variance analysis Experience negotiating large strategic contracts Airline maintenance repair and overhaul operations / planning experience About Hawaiian Airlines Now in its 94th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline.
Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.
S.
gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.
The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No.
1 U.
S.
airline for the past two years.
Hawaiian has also led all U.
S.
carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.
S.
Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats.
HawaiianMiles members also enjoy flexibility with miles that never expire.
As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc.
is a subsidiary of Hawaiian Holdings, Inc.
(NASDAQ: HA).
Additional information is available at HawaiianAirlines.
com.
Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines).
For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)