Director of Operations

Hawaiʻi Convention Center Just steps from Waikīkī, the Hawaiʻi Convention Center is an event destination like none other — a stunning marriage of form and function, open to sky and sun between the shade of terraces and lanais, graced with courtyards, waterfalls and fishponds to create a meetings and convention backdrop that is at once tranquil and invigorating.
Designed by world-renowned architects Wimberly Allison Tong & Goo and LMN, this luminous structure shines like a gem tucked into its tropical setting, blending state-of-the-art technology with authentic island ambiance as a monument to the cultural diversity and legendary spirit of aloha that inspires attendees to see the world in a new light.
Director of Operations The Director of Operations oversees and leads all aspects of the Operations department.
This includes oversight and responsibility of building interior and exterior, ongoing maintenance and improvements, department management team, execution of projects set forth by General Manager, budget, contract management, safety and OSHA regulations, overall collaboration with internal and external partners to ensure smooth and complaint management of the Operations Department.
Essential Duties: OPERATIONS DEPARTMENT MANAGEMENT: Responsible for all things relating to the building interior and exterior, for event functions, ongoing maintenance and improvements, and day-to-day operations.
Liaises with fellow Directors of other departments, including Events, Finance, Sales, Food & Beverage, and Human Resources.
Responsible for HCC Operations Department and its managers, consisting of the divisions of Engineering/Maintenance, Security, Information Technology, Housekeeping, Landscaping, Sustainability, and Operations administration.
This includes performance management, goal setting and coordinating efforts, when needed, with Human Resources.
PROGRAM/PROJECT MANAGEMENT: Building-wide oversight for projects relating to building improvements, new equipment/furnishings/fixtures, service improvements, office renovation and relocation, upgrades and renovations and the Capital Improvement Program.
Manages project scope, budget, schedule, resources, quality, risk and communication through the initiating, planning, executing, monitoring and controlling and closing processes.
Oversees consultants, contractors and communication to outside agencies.
Creates policy and procedures as the project transitions to operational departments.
Leader Sustainability programs and Capital Improvement Project team.
FINANCIAL MANAGEMENT: Directs department managers in developing departmental budget and reforecasts and to analyze actual expenses.
Responsible for documentation and tracking of departmental finances and generation of related reports.
Reports financial strategy for departmental expenses to General Manager and Director of Finance.
CONTRACT MANAGEMENT: Responsible for contract procurement and administration relating to projects, department service, maintenance and consulting and large asset purchases.
Creates RFP, composes scope of work and manages review and selection process.
Ensures to maintain integrity and compliance of contract process and to maintain effective contractor and supplier relationships.
SAFETY RESPONSIBILITIES: Responsible for regulatory and safety compliance, oversight of building safety drills, emergencies and operations, equipment and staff certifications, safety trainings, compliance and current knowledge of OSHA requirements.
OTHER MANAGEMENT RESPONSIBILITIES: Responsible for building permitting, warranty and asset reporting, utility reporting and coordination, and other areas.
May include building inspections, property inspections; Represents HCC at stakeholder meetings and community activities; Participates in professional group meetings and training.
Liaison with local, state, and federal agencies, in applicable areas of Operations.
Liaise with corporate staff in applicable areas and supports corporate initiatives.
Required Qualifications (Job Knowledge, Skills, and Education): A minimum education level of: High School Degree or it's equivalent.
A minimum of 5 - 10 years of related work experience with 3-5 years of progressively responsible experience in operations functions or project management and 2-4 years of supervisory experience.
Must have knowledge of the operations of a hospitality or customer-focused organization and the ability to interface project completion into the goals and standards of the organization.
Must have the availability to work additional hours or weekends as projects demand.
Must have leadership skills, superior verbal and written communication skills, ability to make presentations to company management, contractors and clients, ability to give and receive instructions and interface with all levels of staff.
Must have working knowledge of computer operation and Microsoft Office Suite (Office 365, Project, Excel, Word, Outlook) Duties require the use of initiative, creativity, judgement and problem solving short and long term solutions.
Requires attention to detail, logical reasoning, ability to multi-task, anticipate needs; Duties require enthusiasm and dedication to excellence in wide ranging services to the Center’s clients and their guests.
Ability to maintain and assure high standards of productivity and service.
Duties require working under deadlines or pressure; dealing with difficult people or situations involving complex issues; establishing and maintaining cooperative and productive work relationships.
Must work harmoniously in a team setting exhibiting the “Aloha Spirit” to fellow workers, guests, clients and the community so as to provide exceptional customer service while demonstrating behaviors that the Hawai‘i Convention Center’s vision, mission statement and values.