Housekeeping Manager - Holiday Inn Express Waikiki

Holiday Inn Express Waikiki Beach is seeking a Housekeeping Manager to join our team! Our ideal candidate for this position is thorough, flexible, and dedicated to exceptional guest service.
The Holiday Inn Express Waikiki is located at the gateway of Waikiki in Honolulu.
This 44-storey hotel with panoramic views of the Pacific Ocean, Koʻolau mountains and Waikiki skyline is just 3 blocks from Waikiki beach and 4 blocks from the Hawaii Convention Center San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii.
Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States.
Through warm, welcoming, and genuine service, our staff creates memorable lodging, dining, and wellness for our guests.
We pride ourselves on a collaborative workplace whose foundation is our staff, our guests, and our communities.
The success of our business begins and ends with you! Essential Job Functions: Assist in controlling expenses and minimizing waste in all areas of housekeeping.
Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
Alert management of potentially serious issues.
Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
Promote teamwork and quality service through daily communication and coordination with other departments.
Key departmental contacts include Front Office, Maintenance, and Food and Beverage.
Interact with outside contacts: Guests – to ensure their total satisfaction.
Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Regulatory agencies – regarding safety and compliance matters Other contacts as needed (Professional organizations, community groups, local media) Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc.
are clean and in good repair to meet guest satisfaction.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s).
Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage.
Conduct pre-shift meeting and review all information pertinent to the day’s activities.
Assist in maintaining par levels for supplies and equipment.
Replenish shortages and other business supplies for daily business.
May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
To promote and comply with all company policies and procedures.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
Focus on safety and the following of safe work practices by yourself and those under your direction.
Including compliance with company safety standards, and state and local regulations that pertain to your department.
To ensure departmental safety training for all new housekeeping employees before they begin to work.
To conduct regular departmental operations meetings, including monthly safety meetings.
To ensure proper handling, storage and labeling of all hazardous chemicals used by housekeeping employees, in accordance with state and federal regulations.
To attend all mandatory meetings as directed.
May serve as “manager on duty” as required.
To perform other tasks, including cross-training, as directed.
Essential Experience/Aptitudes: Fluency in English (verbal and written) is required.
Bachelor’s degree in Business Management or related field, or equivalent experience required.
Must have a minimum of two years’ experience in a similar position.
Microsoft Word and Excel or comparable computer proficiency preferred.
Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances.
Knowledge of proper cleaning techniques, requirements, and use of equipment.
Desired Skills/Experience: Excellent interpersonal skills and the ability to work well with co-workers and the public.
Demonstrated ability to train staff and ensure a high level of customer service.
Ability to work well under pressure.
Ability to speak Spanish is preferred.
Must have strong written and verbal communication skills.
Highly self-motivated.
Ability to effectively manage staff to maintain a high level of morale and productivity.
High quality standards for production and service.
Essential Physical Abilities: Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending, and stooping to perform routine job tasks, including personally inspecting guest rooms daily.
Frequently required to move objects weighing up to 40 lbs.
over moderate distances.
Must be flexible to work long, sometimes irregular hours.
Benefits: Competitive Bonus Plan 401(k) Plan Free Medical, Vision, Dental, and Life Insurance Time Off benefits Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio.
Holiday Inn Express Waikiki Beach is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds.
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