Lead Hotel Customer Service Agent, NF-02

Duties As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation.
Ensures manager's directives and plans are communicated and followed and provides status and information reports as required.
Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc.
As working leader: Warmly welcomes and interacts with arriving guests and visitors.
Checks in and out guests in support of the front desk reception service on an as needed basis.
Assigns guest room, accepts payment, gives receipt and room keys.
Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund.
Cashes travelers and personal checks and secures credit card authorizations.
Sells hotel services such as tickets for events and shows.
Provides information on the various hotel services, programs, offerings, and local points of interest.
Answers guest inquiries on the general lodging layout, parking, and room features.
Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution.
Performs all related clerical tasks associated with the above functions.
Requirements Conditions of Employment Direct Deposit and Social Security Card are required upon appointment Meet qualification/eligibility/background requirements for this position Satisfactory completion of employment verification (E-Verify) check One year probationary period may be required A physical examination may be required Must be able to obtain a Tier 1 background investigation.
Must be able to work weekdays, weekends, holidays and various hours of the day and week when required.
Qualifications Work experience in the hospitality industry that demonstrated the ability to perform the duties as stated above with minimal supervision.
Must be able to exercise tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
Must have the mathematical ability to add, subtract, multiply and divide at the level necessary to complete required reports and the ability to use office automated equipment in the performance of the required duties.
Must have and maintain a personal appearance of being neatly dressed and groomed.
A uniform is provided.
Must have a friendly, courteous attitude around guests and co workers and be knowledgeable and able to provide information on the local area and points of interest.
ONLY THOSE CANDIDATES MEETING HIGHLY-QUALIFYING CRITERIA WILL BE INITIALLY REFERRED.
IF MANAGEMENT DOES NOT SELECT A HIGHLY-QUALIFIED CANDIDATE, THEY MAY REQUEST AN ADDITIONAL REFERRAL INCLUDING ALL QUALIFIED APPLICANTS.
HIGHLY QUALIFIED CRITERIA FOR THIS POSITION ARE: Possess knowledge and/or experience of the OPERA system.
Education This job does not have an education qualification requirement.
Additional information Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
Please check out our application information kit to view additional information you may find useful when applying for our jobs.
Benefits Review our benefits How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume.
The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire.
Do not overstate or understate your level of experience and capability.
If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
Benefits Review our benefits Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents must be submitted with your application: Resume Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference Cover Letter DD-214/ Statement of Service DA Form 3433; DA Form 3434 PCS Orders Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Including any of the following on your resume may result in an ineligible rating: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as specifically mentioning your age, gender, race/national origin, etc Encrypted and digitally signed documents Illegible documents or files that cannot be opened How to Apply You may submit your application packet using one of the two methods identified below: Electronically (preferred): https://www.
usajobs.
gov/ and search for announcement number WENAFP42412285193.
All documentation required in the vacancy must be submitted by 11:59 p.
m.
, Eastern Standard Time, on the closing date of the announcement.
Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement.
If you are applying manually, all required documentation must be received no later than 4:00 p.
m.
, Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.
Agency contact information Lea Reis Email leaann.
a.
reis2.
naf@army.
mil Next steps Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification.
The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents The following documents must be submitted with your application: Resume Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference Cover Letter DD-214/ Statement of Service DA Form 3433; DA Form 3434 PCS Orders Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Including any of the following on your resume may result in an ineligible rating: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as specifically mentioning your age, gender, race/national origin, etc Encrypted and digitally signed documents Illegible documents or files that cannot be opened Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency The area of consideration for this vacancy is US and Non-US Citizens