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Posted : Sunday, November 26, 2023 03:39 AM
Duties
The Inns of the Corps is a 24 hour hotel facility requiring 24/7 365 day a year staffing.
Leads other NF2 Guest Services Agents to perform a variety of guest service duties while assisting and monitoring the operation of a lodging activity within Inns of the Corps.
Serve as the point of contact for all Marine and Guest questions, concerns, and needs while staying at the IOTC.
May assist and relieve Guest Services Managers during scheduled leave or other absence.
Assists Guest Services Managers with schedule and schedule conflicts for a 24 hour/365 day a year operation.
May perform guest room inspections and prepare deficiency reports.
Receives customer complaints and requests, aids management in assisting guests in finding solutions to their problems.
Performs routine clerical duties, including preparing reports concerning reservations and high balances.
Responsible for performing a full range of services such as coordinating maintenance, purchasing, supply functions, assisting customers, resolving routine complaints, taking reservations in person and on the phone, following up on delinquent payments, making refunds and adjustments, housekeeping services and any other customer service related duties or transactions.
May assign rooms, issue keys, calculate and post charges to guest accounts, collect guest payments, complete administration/clerical duties as assigned or needed, maintain front desk and work order logs and/or computerized log apps, as well as operate the front desk.
Will be required to assist in conducting the inventory of property and reconciliation of inventory records.
Ensures the efficient operation of the guest services location during assigned shift and in the absence of the Lodging managers by performing the following duties; accepting reservations, registering guests, assigning rooms, issuing keys, calculating and posting all charges to guests’ account, presenting statements, collecting payments, and operating/using computers to maintain records.
Identifies front desk requirements or deficiencies and accordingly prepares pertinent reports.
Responsible for change fund and its corresponding cash reports.
Assists in training new employees to the highest standards.
GSAs must maintain a professional appearance and courteous demeanor at all times, and embody the ideals prescribed and taught in the “World Class Customer Service” course.
A key role for GSAs is to seek out opportunities to “WOW!” a guest and exceed expectations through creativity and teamwork.
Provides concierge services when needed.
Assists patron satisfaction by providing guests with any required assistance and resolving complaints/customer issues.
Notifies the higher level supervisor, or proper point of contact for any unusual situations or incidents that require immediate attention.
Provides World Class Customer Service with an emphasis on courtesy.
Assists customers and communicates positively in a friendly manner.
Takes action to solve problems quickly.
Alerts the higher-level supervisor or proper point of contact for help when problems arise.
Adheres to safety regulations and standards.
Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.
This is a white-collar position where occasional lifting up to 20 lbs.
may be required.
Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications At least one year of experience in a hotel or hospitality environment or in progressively responsible office, customer service or other work which indicates the abilities to acquire the particular knowledge and skill to perform the duties of the job.
Ability to operate a personal computer and peripheral equipment using Microsoft software or a similar integrated software program.
Working knowledge of word processing, database, spreadsheet, and graphics utilization and implementation.
Excellent oral and written communication skills.
Basic knowledge of business mathematics with experience in cash handling, operating cash register and computing charges.
Ability to deal congenially and tactfully with others is paramount.
Additional information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.
This agency provides reasonable accommodations to applicants with disabilities.
If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency.
The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation.
The DON No Fear Act policy link is provided for your review: https://www.
donhr.
navy.
mil/NoFearAct.
asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report.
Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).
For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.
Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents: *Education/certification certificate(s), if applicable.
*If prior military, DD214 Member Copy This activity is a Drug-free workplace.
The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.
Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees.
Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement.
This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees.
Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Varies - Review "OTHER INFORMATION" If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply All applications must be submitted online via the MCCS Careers website: https://careers.
usmc-mccs.
org Resumes/applications emailed or mailed will not be considered for this vacancy announcement.
To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959 and are at least 18 years of age, civil service employment requires that you must register with the Selective Service System, unless you meet certain exemptions.
You must be able to show proof of registration on your exemption, as part of the required suitability background investigation.
Agency contact information MARINE CORPS HOSPITALITY SVCS Email hqhr.
vacancies@usmc-mccs.
org Address MARINE CORPS HOSPITALITY SVCS 3044 CATLIN AVENUE QUANTICO, VA 22134-5003 USA Next steps All applicants who submit an application via our Careers page at https://careers.
usmc-mccs.
org will be able to view their application status online.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents Varies - Review "OTHER INFORMATION" If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency Open to Public
Leads other NF2 Guest Services Agents to perform a variety of guest service duties while assisting and monitoring the operation of a lodging activity within Inns of the Corps.
Serve as the point of contact for all Marine and Guest questions, concerns, and needs while staying at the IOTC.
May assist and relieve Guest Services Managers during scheduled leave or other absence.
Assists Guest Services Managers with schedule and schedule conflicts for a 24 hour/365 day a year operation.
May perform guest room inspections and prepare deficiency reports.
Receives customer complaints and requests, aids management in assisting guests in finding solutions to their problems.
Performs routine clerical duties, including preparing reports concerning reservations and high balances.
Responsible for performing a full range of services such as coordinating maintenance, purchasing, supply functions, assisting customers, resolving routine complaints, taking reservations in person and on the phone, following up on delinquent payments, making refunds and adjustments, housekeeping services and any other customer service related duties or transactions.
May assign rooms, issue keys, calculate and post charges to guest accounts, collect guest payments, complete administration/clerical duties as assigned or needed, maintain front desk and work order logs and/or computerized log apps, as well as operate the front desk.
Will be required to assist in conducting the inventory of property and reconciliation of inventory records.
Ensures the efficient operation of the guest services location during assigned shift and in the absence of the Lodging managers by performing the following duties; accepting reservations, registering guests, assigning rooms, issuing keys, calculating and posting all charges to guests’ account, presenting statements, collecting payments, and operating/using computers to maintain records.
Identifies front desk requirements or deficiencies and accordingly prepares pertinent reports.
Responsible for change fund and its corresponding cash reports.
Assists in training new employees to the highest standards.
GSAs must maintain a professional appearance and courteous demeanor at all times, and embody the ideals prescribed and taught in the “World Class Customer Service” course.
A key role for GSAs is to seek out opportunities to “WOW!” a guest and exceed expectations through creativity and teamwork.
Provides concierge services when needed.
Assists patron satisfaction by providing guests with any required assistance and resolving complaints/customer issues.
Notifies the higher level supervisor, or proper point of contact for any unusual situations or incidents that require immediate attention.
Provides World Class Customer Service with an emphasis on courtesy.
Assists customers and communicates positively in a friendly manner.
Takes action to solve problems quickly.
Alerts the higher-level supervisor or proper point of contact for help when problems arise.
Adheres to safety regulations and standards.
Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.
This is a white-collar position where occasional lifting up to 20 lbs.
may be required.
Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications At least one year of experience in a hotel or hospitality environment or in progressively responsible office, customer service or other work which indicates the abilities to acquire the particular knowledge and skill to perform the duties of the job.
Ability to operate a personal computer and peripheral equipment using Microsoft software or a similar integrated software program.
Working knowledge of word processing, database, spreadsheet, and graphics utilization and implementation.
Excellent oral and written communication skills.
Basic knowledge of business mathematics with experience in cash handling, operating cash register and computing charges.
Ability to deal congenially and tactfully with others is paramount.
Additional information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.
This agency provides reasonable accommodations to applicants with disabilities.
If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency.
The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation.
The DON No Fear Act policy link is provided for your review: https://www.
donhr.
navy.
mil/NoFearAct.
asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report.
Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).
For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.
Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents: *Education/certification certificate(s), if applicable.
*If prior military, DD214 Member Copy This activity is a Drug-free workplace.
The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.
Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees.
Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement.
This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees.
Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Varies - Review "OTHER INFORMATION" If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply All applications must be submitted online via the MCCS Careers website: https://careers.
usmc-mccs.
org Resumes/applications emailed or mailed will not be considered for this vacancy announcement.
To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959 and are at least 18 years of age, civil service employment requires that you must register with the Selective Service System, unless you meet certain exemptions.
You must be able to show proof of registration on your exemption, as part of the required suitability background investigation.
Agency contact information MARINE CORPS HOSPITALITY SVCS Email hqhr.
vacancies@usmc-mccs.
org Address MARINE CORPS HOSPITALITY SVCS 3044 CATLIN AVENUE QUANTICO, VA 22134-5003 USA Next steps All applicants who submit an application via our Careers page at https://careers.
usmc-mccs.
org will be able to view their application status online.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents Varies - Review "OTHER INFORMATION" If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency Open to Public
• Phone : NA
• Location : Kaneohe, HI
• Post ID: 9108986225
