ER Reception Desk Clerk

Primary ResponsibilitiesUnder the general supervision of the Patient Access Manager or designee, the ER Reception Desk Clerk is responsible for welcoming patients and guests to the Wahiawa General Hospital’s Emergency Department in a friendly and courteous manner, and in accordance with the Hospital’s Mission, Vision and Aloha Values.
Relays incoming and outgoing telephone calls within the emergency department using internal phone system.
Assists with inquiries, directions, and questions regarding the facility or services.
As a member of the healthcare industry, Wahiawa General Hospital is committed to excellent customer service to our residents and patients, their families, vendors, to one another, and the general public.
Our priority is to fulfill the Hospital’s Mission, Vision and Aloha Values at all times and in all situations.
OUR MISSIONMeet the healthcare needs and exceed the expectations of our patients and customers…by partnering with other community organizations to address the medical care and well-being of the communities of Central Oahu and the North Shore;by using the total teamwork/quality-first concepts;by implementing cost effective operational solutions; andby addressing the emerging healthcare needs of the people weOUR VISIONRecognized for delivering high-quality healthcare service at every level of the organization…to be the healthcare provider of choice for the people of Central Oahu and the North Shore;to provide high-quality healthcare services, close to home;to be the workplace of choice for our employees and medical providers;while confronting whatever challenges the futureOUR ALOHA VALUES AAttention‘Imi OlaThe value of mission and vision; to “seek best life”LLoyaltyHo‘omauThe value of perseverance; to persist, to continue, to perpetuate; never give upOOhanaKakouThe value of communication; learn to speak the language of “we”HHonorHo‘ohanohanoTo honor the dignity of others; cultivate respectfulness and respect all othersAAppreciationMahalo“Thank you” as a way of living; being grateful for all things Essential DutiesAcknowledge and greet all patients, residents, guests, and staff with AlohaEngage in friendly conversation to obtain information necessary to determine safe entrance to the ERAlert Triage and Patient Access Clerk of patient requiring careAnswer phone calls and forward to the appropriate party in the EDSincerely thank guests as they leave and invite them to return, as appropriateComplete assigned tasks in a fast-paced environmentPerform duties and responsibilities in accordance with policies and procedures and consistent with the goals and objectives of the department and Wahiawa General Hospital (WGH)Relay incoming and outgoing callsDocument patients that have expired in Morgue LogNotify appropriate department of alarmsMaintain code proceduresOther DutiesAttend to visitors and patients wholeheartedly and ensure their physical safety as well as overall comfortComfort patients and their families by offering support and maintaining professionalismWork effectively as a team member in the delivery of Maintain good working relations with all staff and other hospital employees through appropriate communication.
Maintain friendly, efficient, positive customer service attitude towards patients, guests, vendors, co-workers and all visitorsPerform other duties as assignedPerform all duties and conduct oneself with ALOHA Values at all times and in all interactionsMinimum Qualification Requirements: High School diploma required.
Skills/Knowledge:Proficient in the use of computer programs, Excel, Access, Word and other desktop.
Good organizational skills and the ability to operate multiple-line telephone system andAccurate and efficient in typing and data entry.
Ability to communicate effectively with internal and external customers, patients, co-workers, physicians, etc.
Ability to read, write and speak the English language sufficiently well to perform the duties of the position.
Ability to work independently while coordinating work processes with coordinating work processes with others.
Demonstrate effective problem solving and problem prevention skills; ability to multi-task.
Ability to deal tactfully with personnel, patients, families, visitors, government agencies/personnel and the general public.
Ability to maintain regular attendance and punctuality.
Education:Associates degree preferred.
Enhanced Qualifications:Previous training and/or experience in reception desk operationsPrevious experience in healthcare clinic or hospital/emergency department settingWorking ConditionsAir conditioned May be exposed to infections and contagious diseases.
Work is primarily May stand, bend, reach, and lift intermittently during working hours.
Works in well-lighted/ventilated area.
Subject to frequent interruptions.
Has contact with patients, family members, visitors, and personnel.
Equipment UseUse of general officePersonal protective equipment, asMental and Physical DemandsAbility to lift/carry or push/pull up to 10 pounds.
Position involves reaching, sitting, standing and walking.
Position is primarily sedentary.
May come into contact with sharp object and instruments, and non-corrosive chemicals.
Motor coordination to operate various office equipment involved in performance of of job.
Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be met.