TDI Business Systems Support Specialist

Join Our Team Our goal is to recruit and develop qualified, talented and growth-oriented individuals.
We offer competitive compensation and benefits packages.
Employees may be eligible for a wide array of benefits, including paid vacation days, 401(k), medical, dental and life insurance plans, and more.
As an Equal Opportunity Employer, we’ve implemented comprehensive fair hiring practices and are committed to supporting all employees as their careers develop.
Our emphasis on continual learning has helped many employees enroll in industry self-development programs and become experts in their field.
We’re proud of the growing number of managers and employees who have earned prestigious industry designations.
Who knows? In the near future, you could be one of them! Our employee benefits include: Paid vacation days 401(k) Medical coverage Dental coverage Life insurance plans and more… We hire people who are: Growth-minded Empathetic Skillful listeners Self-driven Results-oriented Adaptable Pacific Guardian Life is seeing a highly qualified and results driven individual to fill a TDI Business Systems Support Specialist position in our Honolulu office.
The TDI Business Systems Support Specialist is responsible for assisting in the coordination of the TDI (Temporary Disability Insurance) and Group Life administration system-related processes and workflows.
This position is expected to assist in the verification, analysis, recommendations, and coordination of user-acceptance testing of the various systems applications to ensure accurate issuance and maintenance of policy contracts, premiums and claims processing, administration and reporting.
The specialist will troubleshoot, test and document issues, modifications and/or updates; in addition, provide Help Desk support by effectively and timely responding to verbal and written requests received via phone and email.
Other responsibilities will include developing and periodically updating a Business Systems Support manual.
MINIMUM QUALIFICATIONS: High school diploma.
Associate’s degree is preferred.
Two (2) years of work experience in a business systems support position, preferably in the insurance industry.
Working knowledge of personal computer-based applications, including Microsoft Office Suite and Adobe Acrobat.
Must be able to understand IT concepts as it relates to networking, programming and software development life cycle.
Strong interpersonal and communication skills; is capable of explaining simple procedures both orally and in writing and has excellent phone skills.
Must be able to effectively communicate with vendors and personnel at all levels of the organization.
Able to improve, suggest, and implement recommendations to improve business processes using information technology.
Able to work with moderate to complex databases and create queries.
Willing and able to adapt to change.
Continuous improvement mindset.
Well organized and proven ability to analyze problems.
Proven ability to meet deadlines under pressure and handle multiple projects.
Salary: $19 – $21/hour Resumes may be submitted to: Pacific Guardian LifeAttn: Human Resources1440 Kapiolani Blvd.
, Suite 1700Honolulu, HI 96814E-mail: careers@pacificguardian.
com (link sends e-mail)Fax: (808) 942-1280 For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.
We offer competitive compensation and benefits packages.
No relocation assistance provided.