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HVAC Customer Support Coordinator

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Posted : Monday, July 15, 2024 01:37 PM

Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward.
We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.
We are committed to make a difference.
What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! What you will do Under general supervision from the Branch Service Manager.
Partners effectively with Service Managers and Customer Resource Coordinator to support a successful service business.
Actively participates in accounts receivable activities such as collections and new customer authorizations.
Participates in inventory management.
Provides administrative, day-to-day support in the service operational areas.
How you will do it Duties are assigned at local level and will include some of the below: Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Research and follow up on action items assigned.
Maintains delivery standards consistent with Building Efficiency North America objectives for sustainable, profitable service growth through efficient execution of the work sold.
Ensures that all customer account information required to support call management activities and scheduling are kept up to date in NxGen.
Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other service-related transactions.
Reconciliation of accounts payable exceptions as necessary.
Research, resolves, or escalates accounts receivable disputes as outlined in the escalation process.
Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues.
Determines appropriate actions for timely resolution.
If needed, will interact with Customer to resolve receivable issues.
Proactively contacting customers ensures customer satisfaction and a commitment to pay.
Updates and retains customer account information related to special billing conditions, tax status, invoice approval contracts, billing addresses and special billing rates up to date.
Support inventory control process including updating equipment asset transactions.
Receive and ship materials.
Participates in Truck Based Business Review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.
Maintain branch wide list and send out on-call reminders.
Monitor customer branch satisfaction program.
Work with CRC to Schedule Van Inspections.
Parts ordering and purchasing order creation.
Process RMA (Return Material Authorizations) Initiate and process subcontract agreements.
Various report tracking (vibration, oil, and refrigerant).
Maintain customer bill to account information.
Request and send out COI (Certificate of Insurance).
Vendor setup.
Fleet management.
Process uniforms orders.
Provide additional service administration support, as assigned.
What we look for Required High school diploma or equivalent required, plus a minimum of five years of HVAC service industry experience managing service operations and / or service scheduling.
Must demonstrate strategic thinking and requires the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.
Able to prioritize work activities based upon financial impact to desired business goals.
Strong financial understanding of how to partner within a successful team.
Able to positively represent Johnson Controls and communicate with others at varying levels.
Able to influence and coach diverse teams to accomplish tasks/goals.
Able to use Service Management software and financial accounting systems.
Preferred Associate degree preferred.

• Phone : NA

• Location : Honolulu, HI

• Post ID: 9035428388


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