Compensation Data
Starting Pay: $22.
11/hour
Description
Our Customer Service Representatives (CSR) are committed to providing outstanding customer service through daily interaction with our customers.
Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting sales from current/prospective accounts.
They support sales and marketing efforts and partner with the local sales force to grow business.
Job Responsibilities
Professionally interact with customers and potential customers over the phone
Sells product to customers according to company guidelines and procedures
Investigates and solves customer issues
Accurately handles and accounts for all cash and credit transactions including collections
Responsible for all product transfers
Follow all safety practices as outlined in the policies and procedures manual
Other duties as requested or needed
Qualifications
Develop and maintain a thorough knowledge of vendor products, NTW pricing programs, and NTW promotions to provide accurate information to customers
Experience with Microsoft Office (Word, PowerPoint, Excel and Outlook)
Customer service orientation and a high level of professional integrity
Ability to work well under pressure and handle multiple tasks
Strong telephone, verbal and written communication skills
Maintain a current driver’s license
Ability to work a flexible schedule including weekends
Criminal Background Check and Pre-employment Drug Screen
Benefits
Competitive compensation
Medical, Dental and Vision coverage
Company paid short term disability and company subsidized long term disability
Company paid life insurance
401(k) with company match and immediate 100% vesting
Generous paid vacation and paid time off
Tuition reimbursement
Flexible spending account
Employee assistance program
Purchasing power program that allows associates with a year of service to make retail purchases for through convenient payroll deduction
And more!
TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.
Company Overview
National Tire Wholesale (NTW) operates more than 125 wholesale and distribution locations nationally and is experiencing rapid growth which presents advancement opportunities for our associates.
NTW is a TBC Corporation company.
For 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve.
Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands.
TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTW℠, NTB®, Tire Kingdom®, Merchant's Tire®, Big O Tires® and Midas®.
TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW℠, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.
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