INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II (SR-15)

Salary $3,884.
00 Monthly Location Oahu, HI Job Type Full-Time Permanent Job Number 261234 Department Department of Information Technology Opening Date 04/28/2024 Closing Date 5/4/2024 11:59 PM Hawaii DESCRIPTION BENEFITS QUESTIONS Position Information Do you have IT Help Desk experience? The City's Department of Information Technology, Operations Division, Help Desk Branch is seeking an Information Technology Support Technician II in Honolulu to provide technical information and assistance to departmental personnel on IT matters.
Under the general supervision of a higher level Data Processing Systems Analyst (DPSA), this position: Installs, assembles, disassembles, moves, troubleshoots, tests, provides emergency repair, monitors and maintains computer resources (e.
g.
computers, monitors, software products, communication hardware/software, etc.
).
Provides technical information and training for users.
Receives calls from the City users with IT problems and attempts to resolve the problem to the satisfaction of the users.
Deals with any information technology hardware/software/network infrastructure that is required by the end user to provide continuous connectivity from the desktop to other computer devices throughout the communications network (LAN).
Must possess the necessary skills to install, assemble, disassemble, troubleshoot, monitor, train, maintain computer resources, document problems and their resolution.
Requires moderate lifting of computer equipment.
If you qualify for the position, your name will be placed on an eligible list for further consideration.
This list may be used to fill current and future vacancies in this and/or other departments.
Additional Job Information Applications must be submitted online by May 4, 2024, 11:59 p.
m.
, Hawaii Standard Time (HST) to be accepted.
Some notifications may be sent via e-mail.
You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner.
To ensure proper delivery, please make sure you: - use a valid e-mail account; - verify your e-mail address is entered correctly on your GovernmentJobs account; - are subscribed to e-mail notices; - check your spam folders; and - add infoneogov@honolulu.
gov and info@governmentjobs.
com to your contact list.
Notifications may also be sent via text message if opted into the service.
Data and text messaging fees apply.
Minimum Qualification Requirements At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT: Equivalent to graduation from high school.
Responsible work experience which demonstrated the ability too perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT: Two years of specialized work experience which demonstrated effective use of personal computers, peripheral equipment, and a variety of applications such as word processing, electronic mail, spreadsheet, and data base management, one year of which must have involved providing technical assistance and advice to users in resolving hardware and software problems by diagnosing and interacting with the users to provide technical instruction and information.
Such experience must have demonstrated: Knowledge of personal computers, peripheral equipment such as printers, modems, disk drives, and scanners, and various application software such as word processing, electronic mail, spreadsheet, data base, etc.
; Knowledge of basic networking concepts; Knowledge of basic diagnostic methods and procedures to resolve user problems and the ability to provide effective on-site and telephone support services to system users in the diagnoses and resolution of user problems; Knowledge of methods and techniques of training for individuals and groups and the ability to plan, coordinate and provide technical assistance, instructions, and training on the proper use of a variety of computer equipment and application programs; Ability to install and maintain personal computer hardware and software applications based on established practices and procedures; Ability to evaluate software programs' functionality and effectiveness in meeting user needs; Ability to plan, organize and work independently.
Substitution: An Associate of Science (AS) degree in Computer Science from a regionally-accredited college or university may be substituted for up to one year of the required experience.
A Bachelor's degree in Information Computer Science (ICS) or Management Information Systems (MIS) from a regionally-accredited college or university may be substituted for the two years of required experience.
Verification Requirement: You must submit evidence of your education in order to be given credit for the substitution.
Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application.
Or mail in a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813.
Copies will not be returned.
Unofficial transcripts will not be accepted.
All information on your documentation must be legible and complete in order to be given credit.
LICENSE REQUIREMENT: Valid driver's license (Type 3/automobile), prior to appointment.
Examination Process EDUCATION AND EXPERIENCE EVALUATION: In addition to meeting the above minimum qualifications, your application will be further evaluated.
Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position.
Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT: Education and Experience Evaluation .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
100% Agency City and County of Honolulu Address 650 South King Street, 10th Floor Honolulu, Hawaii, 96813 Phone 808-768-8536 Website https://www.
honolulu.
gov/hr/ Position Information Do you have IT Help Desk experience? The City's Department of Information Technology, Operations Division, Help Desk Branch is seeking an Information Technology Support Technician II in Honolulu to provide technical information and assistance to departmental personnel on IT matters.
Under the general supervision of a higher level Data Processing Systems Analyst (DPSA), this position: Installs, assembles, disassembles, moves, troubleshoots, tests, provides emergency repair, monitors and maintains computer resources (e.
g.
computers, monitors, software products, communication hardware/software, etc.
).
Provides technical information and training for users.
Receives calls from the City users with IT problems and attempts to resolve the problem to the satisfaction of the users.
Deals with any information technology hardware/software/network infrastructure that is required by the end user to provide continuous connectivity from the desktop to other computer devices throughout the communications network (LAN).
Must possess the necessary skills to install, assemble, disassemble, troubleshoot, monitor, train, maintain computer resources, document problems and their resolution.
Requires moderate lifting of computer equipment.
If you qualify for the position, your name will be placed on an eligible list for further consideration.
This list may be used to fill current and future vacancies in this and/or other departments.
Additional Job Information Applications must be submitted online by May 4, 2024, 11:59 p.
m.
, Hawaii Standard Time (HST) to be accepted.
Some notifications may be sent via e-mail.
You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner.
To ensure proper delivery, please make sure you: - use a valid e-mail account; - verify your e-mail address is entered correctly on your GovernmentJobs account; - are subscribed to e-mail notices; - check your spam folders; and - add infoneogov@honolulu.
gov and info@governmentjobs.
com to your contact list.
Notifications may also be sent via text message if opted into the service.
Data and text messaging fees apply.
Minimum Qualification Requirements At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT: Equivalent to graduation from high school.
Responsible work experience which demonstrated the ability too perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT: Two years of specialized work experience which demonstrated effective use of personal computers, peripheral equipment, and a variety of applications such as word processing, electronic mail, spreadsheet, and data base management, one year of which must have involved providing technical assistance and advice to users in resolving hardware and software problems by diagnosing and interacting with the users to provide technical instruction and information.
Such experience must have demonstrated: Knowledge of personal computers, peripheral equipment such as printers, modems, disk drives, and scanners, and various application software such as word processing, electronic mail, spreadsheet, data base, etc.
; Knowledge of basic networking concepts; Knowledge of basic diagnostic methods and procedures to resolve user problems and the ability to provide effective on-site and telephone support services to system users in the diagnoses and resolution of user problems; Knowledge of methods and techniques of training for individuals and groups and the ability to plan, coordinate and provide technical assistance, instructions, and training on the proper use of a variety of computer equipment and application programs; Ability to install and maintain personal computer hardware and software applications based on established practices and procedures; Ability to evaluate software programs' functionality and effectiveness in meeting user needs; Ability to plan, organize and work independently.
Substitution: An Associate of Science (AS) degree in Computer Science from a regionally-accredited college or university may be substituted for up to one year of the required experience.
A Bachelor's degree in Information Computer Science (ICS) or Management Information Systems (MIS) from a regionally-accredited college or university may be substituted for the two years of required experience.
Verification Requirement: You must submit evidence of your education in order to be given credit for the substitution.
Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application.
Or mail in a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813.
Copies will not be returned.
Unofficial transcripts will not be accepted.
All information on your documentation must be legible and complete in order to be given credit.
LICENSE REQUIREMENT: Valid driver's license (Type 3/automobile), prior to appointment.
Examination Process EDUCATION AND EXPERIENCE EVALUATION: In addition to meeting the above minimum qualifications, your application will be further evaluated.
Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position.
Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT: Education and Experience Evaluation .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
100% What are the benefits of being a City Employee?- Vacation: Employees may earn up to 21 days per year.
- Sick Leave: Employees may earn up to 21 days per year.
- Holidays: 13 days a year; 14 days during election years.
- Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.
- Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available.
Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).
- Group Life Insurance: No cost for eligible employees.
- Deferred Compensation Plan: Invest in your future.
.
.
choose to defer part of your pre-tax income for retirement.
- Retirement Plan: The Employees' Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees.
Employee contribution required.
- Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.
) as a pre-tax item- Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.
- Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.
- Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.
- Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service.
For program requirements and additional information, please visit: https://studentaid.
gov/manage-loans/forgiveness-cancellation/public-serviceTo view additional information, please visit our Benefits of City Employment page.
* All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes.
Individuals are responsible for any related fees or charges that may apply.