Pacific Air Force Cyberspace Systems Squadron (CSS) provides Cyber Operations Support to maintain Joint Base Pearl Harbor-Hickam (JBPHH) services.
15th Wing Cyber Operations Support are critical to achieving mission success and meeting vital demands and distribution of Commander Pacific Air Forces (COMPACAF) Air Tasking Orders (ATOs), overseeing 15th Wing, 647 Group, and Tenant Units connected to the Air Force Network (AFNET) Enterprise of Responsibility (EOR) from the 747 Cyberspace Squadron (CYS).
Minimum Clearance Required
Active DOD Secret Clearance
Education/Certification Requirements
Security + or higher
Work Experience & Skill Requirements
Possesses experience working with customers and Remedy trouble mobile device ticketing systems
Must be experienced with imaging laptops and desktop systems using imaging servers and removable media
Primary Responsibilities
Provide tier one Cyber Operations Services and troubleshooting in response to trouble tickets and to a wide range of clients on various devices including, but not limited to: workstations, Thin (Server based) Clients, laptops, and other devices
Provide software installation and support
Coordinate appointments with customers to troubleshoot on site or remotely assist and provide walk-through repairs
Process, prioritize and resolve trouble tickets using BMC Remedy on unclassified and classified networks.
Contractor shall check BMC Remedy ticket queue throughout the day to respond to different levels in priority for incidents
Process, prioritize and resolve trouble tickets using Cyberspace Infrastructure Planning System (CIPS).
Contractor shall check CIPS throughout the day to respond to different levels in priority for incidents
Process, prioritize and resolve trouble tickets using Virtual Enterprise Service Desk (vESD) and Remedy ticketing systems
Meeting compliance for system requirements
Managing Controlled Cryptographic Items (CCI)
Managing user and administrative profiles
Backing up user profile folders across machines
Managing organizational web pages
Creating and updating presentations to provide reports and/or incidents to adjacent offices
Support the Base Equipment Custodian Office in deploying new computer equipment and turning old equipment in for disposition
Time Compliance Network Orders (TCNO) compliance
Mission Type Order (MTO) compliance
Customer device sanitization in response to Negligent Disclosure of Classified Information (NDCI) incidents
Monitor, prioritize, and respond to Virtual Enterprise Service Desk (vESD) tickets
Monitor the Cyber Operations distribution email to keep track of ongoing tickets and projects
Communicate and collaborate with Communications Focal Point, other shops, and other agencies or commands
Validate the identity of a customer in eAuthentication as a Local Registration Authority (LRA)
Create, provision and audit customer privileged accounts
Validate the customer's name, birth date and other attributes provided on customer's government issued photo identification
Provide privileged account reports and/or incidents to adjacent offices
Plan organize and Direct Sustainment Activities by establishing work standards, methods, and controls for preventative, scheduled, and unscheduled maintenance actions
Determines extent and economy of repair of malfunctioning equipment
Ensures compliance with technical data, instructions, and work standards
Develops and enforces safety standards
Interprets malfunctions and prescribes corrective action
Serves on or directs inspection teams organized to evaluate base or command sustainment programs.
Manages, or performs, research and development projects for assigned systems
Coordinates and documents repairs.
Manages, administers, controls, and evaluates contracts
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