Information Technology Specialist (NETWORK)

Duties Serves as the primary staff advisor and senior network technician for the Network Branch (NB) for the 30th Signal Battalion.
In a staff advisor and senior subject matter expert capacity, plans and assigns work to be accomplished by the 30th Signal Battalion NB section to include establishment of priorities and preparation of schedules for completion of work.
Provides advice to management and technical staff personnel on the capabilities and utilization of network technology to support the mission requirements of supported organizations.
Develops and analyzes techniques for optimal network operation and the provision of rapid, responsive and accurate technical information.
Develops, in conjunction with the ADP Security Officer, procedural and security standards for server and network functions.
Conducts studies on computer and network performance, capacity planning, and data communications security; identifying problems, recommending solutions and implementing as needed.
Assigns or acts as overall project leader, coordinating network support group activities to facilitate projects designed to upgrade or replace required network services.
Acquires, installs, and troubleshoots new or existing hardware and software systems.
Establishes standards, methods and procedures in the use of the network configurations for developmental and production environments.
Leads team of Information Systems Management Specialist in the development, testing, performance monitoring, and maintenance of automation and data communication systems.
Resolves tier II network problems for which extension of methods and techniques are required in order to meet customer needs and correct problems that manufacturer manuals do not cover due to unique operating environments in the Pacific.
Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
Three year trial/probationary period may be required.
Physical is required due to lifting up to 50 pounds.
Position is subject to situational or ad hoc telework.
Telework agreement required.
The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.
S.
states or possessions to operate vehicles.
The employee may be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays.
The IT classification for this position is IT-I, Tier 5.
This position is designated as Critical, Tier 5 sensitive.
Incumbent must have a favorable T5/SSBI.
Must be able to obtain and maintain Top Secret security clearance eligibility.
See "Additional Information" section for additional requirements.
Qualifications This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure.
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.
You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
United States Citizen Applying to a Cyber Excepted Service (CES) Position Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.
S.
C.
, in accordance with the procedures provided in DoD Instruction 1400.
25, Volume 3005, "CES Employment and Placement".
If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.
S.
C.
, you must submit documents verifying your eligibility with your application package.
In order to qualify, you must meet the education and/or experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
To qualify based on your experience, your resume must describe one year specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position.
Such experience is typically in or directly related to the work of the position to be filled.
I have at least 1 year of applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position.
Qualifying experience would be demonstrated by having experience planning, evaluating, designing, integrating, developing, operating, maintaining, and documenting the network automation and communication for the classified and unclassified Installation Campus Area Networks; experience in providing overall tier II network support for the operational WAN/LAN networks on Layer 2 switches, Layer 3 switches, Routers and Encryption devices in accordance with established Department of Defense (DOD), US Army, and Defense Information Systems Agency (DISA) directives and guidelines; providing ongoing support to information assurance requirements and activities designed to maintain the required level of security compliance for existing and newly introduced network Layer 2 switches, Layer 3 switches, Routers and Encryption devices hardware and systems in the ICAN; experience establishing standards, methods and procedures in the use of network switch and router configurations for developmental and production environments; providing support for anomalies and issues impacting the availability of network services to supported customer organizations.
The OPM Qualification Standard provides the following definition: specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.
Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT].
My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
Education Some federal jobs allow you to substitute your education for the required experience in order to qualify.
For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted.
Additional information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment.
Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
You will be required to provide proof of U.
S.
Citizenship.
Direct Deposit of Pay is required.
Incumbent (or Selectee) is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoDM 8140.
03 Cyberspace Workforce Qualification and Management Program dated 15 February 2023.
Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
This is a (CP) 34 - Information Technology Management Career Field position.
Salary includes applicable locality pay or Local Market Supplement.
When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable.
Visit https://www.
dfas.
mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
This position is designated "Mission Essential.
" In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.
This position is obligated.
An obligated position is one to which an employee has statutory restoration rights based on active military service, compensable injury or disability when fully recovered, return rights based on having served an overseas tour(s), and may also cover employees who have been on extended leave without pay under certain circumstances.
During the obligation period, the position may be filled on a temporary or permanent basis.
The selected employee is required to sign an agreement acknowledging that (s)he is aware of the obligation and accepts the fact that (s)he may be displaced under reduction in force procedures at a later time.
This position is a Temporary Not To Exceed 3 years and may be converted to Permanent with no further competition.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.
If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process.
If selected, you may be required to provide supporting documentation.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
WARNING: DO NOT INCLUDE CLASSIFIED INFORMATION IN YOUR APPLICATION PACKET! Application packages that contain Classified information WILL NOT receive consideration for this position.
Should you submit a resume or any other document as part of your application package and it is confirmed that any of the information is Classified, in addition to being found ineligible for consideration for this position, your Security Office will be notified to determine if any further action is warranted.
The documents you are required to submit vary based on the authority you are using to apply (i.
e.
, applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc).
Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/Merit Promotion Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1.
Your resume: Your resume may be submitted in any format and must support the specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.
e.
, HRS per week and month/year to month/year or month/year to present).
If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
For additional information see: What to include in your resume.
2.
Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy.
The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority.
You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
How to Apply To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 04/19/2024 to receive consideration.
To begin, click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply.
If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.
usastaffing.
gov/ViewQuestionnaire/12379472).
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
To verify the status of your application, log into your USAJOBS account (https://my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit: https://www.
usajobs.
gov/Help/how-to/application/status/.
You will be taken to the online application which you must complete in order to apply for the position.
Complete the online application, verify the required documentation is included with your application package, and submit the application.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Uploaded documents may take up to one hour to clear the virus scan.
Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https://my.
usajobs.
gov/Account/Login), all of your applications will appear on the Welcome screen.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit: https://www.
usajobs.
gov/Help/how-to/application/status/.
Agency contact information Army Applicant Help Desk Website https://portal.
chra.
army.
mil/hr_public?id=app_inq Address KB-W4NHAA NETCOM DO NOT MAIL Fort Huachuca, AZ 85613 US Next steps If you provided an email address, you will receive an email message acknowledging receipt of your application.
Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position.
If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents WARNING: DO NOT INCLUDE CLASSIFIED INFORMATION IN YOUR APPLICATION PACKET! Application packages that contain Classified information WILL NOT receive consideration for this position.
Should you submit a resume or any other document as part of your application package and it is confirmed that any of the information is Classified, in addition to being found ineligible for consideration for this position, your Security Office will be notified to determine if any further action is warranted.
The documents you are required to submit vary based on the authority you are using to apply (i.
e.
, applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc).
Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/Merit Promotion Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1.
Your resume: Your resume may be submitted in any format and must support the specialized experience described in this announcement.
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.
e.
, HRS per week and month/year to month/year or month/year to present).
If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
For additional information see: What to include in your resume.
2.
Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy.
The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority.
You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application.
You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.